Our Hotel Team

badersee feste feiern

As a 4-star hotel, a Certified Conference Hotel and a Certified Green Hotel, we are deemed to meet the highest hospitality standards. And we need a competent and highly motivated team to make it reality.

 


Hotel am Badersee - Feste Feiern

Let us present ourselves...

Our hotel team comprises 17 nationalities - that means, we speak 17 different languages and some local dialects. It feels good to be here: some of our colleagues stayed with the team after completing their training, others celebrated their 20th anniversary with us, or started their career at the Hotel am Badersee and stayed until they retired.


Hotel am Badersee - Feste Feiern

Our team members tell about their job

↓ Tania Mamiarijaona, Restaurant Service

Tania, how did you learn about the Hotel am Badersee and why did you decide to work here?

During my training time I heard lots of positive things about the Hotel am Badersee from a friend of mine that did her training there. I came to visit the hotel and was very impressed by the beauty of the building, the inner ambience and the amazing location. After completing my training I sent my resume to the hotel. The first interview was very positive and the offer I received was better than from any other hotel. 

When did you start at the Hotel am Badersee?

I've been here since February 2017.

What kind of training did you do?

I was trained as a hotel professional at another hotel in Garmisch-Partenkirchen.

What are your duties at the hotel?

They are extremely manifold, from table set-up at the restaurant to caring about our restaurant guests during breakfast, lunch or dinner. In addition to that, I assist seminar guests with coffee breaks and I'm also involved in the preparation of large banquet events, like weddings or birthday parties.

What do you like most in your daily work with the guests?

Due to my unusual name it often comes to a friendly chat with guests. I love these moments, even when these are just a few words, chatting with our guests is always an exciting experience. Also, I'm very happy when the guests feel they got good service.

And where do you come from?

From Madagascar.

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↓ Emanuel Paiva Froes, Housekeeping

Emanuel, when did you start at the Hotel am Badersee?

I started in August 2016.

What are your duties?

I have very diverse duties in housekeeping, including due diligence efforts to provide for a secure and comfortable stay for our guests. I am responsible for cleaning in the whole hotel and checking rooms before the guest checks in. Next, we ensure that all public areas are clean during the whole day. I also organize the housekeeing team, distribute room lists, check the warehouse supplies, organize the laundry with our supplier and much more. Quite a lot of stuff to keep you busy at all times.

You are the Deputy Housekeeping Manager, which responsibilities does that bring about?

In this role I should organize our housekeeping team and control their work. Beside that, I am responsible for contacts with external service partners and for compliance with the safety and hygiene standards currently in force.

What do you like most at the hotel and in your job?

Quite a number of things - primarily the hotel itself, and the safety that you enjoy here as a team member. I have lots of friends in our team, we support each other and also get assistance from the hotel management in private matters or when dealing with authorities - this is a big deal for employees that come from abroad. Naturally flexible work hours are great, as well as the team feeling, here you really feel that magic and the synergy we produce as a team. By the way, you won't find such good work conditions everywhere on the market.

Where do you originate from?

I'm Portuguese and come from the beautiful Azores archipelago in the Atlantic, more exactly from the Island San Miguel.

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↓ Sabine Haude, Assistant to Hotel Administration

Mrs. Haude, how long have you been at the Hotel am Badersee already?

I've been employed with the Hotel am Badersee since 01.04.1987.

What was the most exciting that you experienced during this time?

During my career I witnessed quite a number of renovations and reconstructions. I found it absolutely fascinating to follow this process from the early planning stage, across the whole modification process up to the completion. Generally speaking, I find every day in the hotellerie very interesting, as we have to deal with new people and guests again and again. Naturally, we sometimes have VIPs in house. I can still remember Angela Merkel's visit, however, at that time she was not the Federal Chancellor of Germany.

What do you like most at the hotel and in your job?

I love the idyllic location and the modern furnishing in our house. Also, the location offers our team members lots of leisure opportunities, unlike in city hotels. And the best in my job is the contact with our German and international guests.

As an HR Consultant, you take care of our applicants and trainees. Can you give them a few tips for the application process and training?

We are always happy to welcome new members in our team. At the start of your job it is especially important to have the courage to ask questions, even when they sound trivial to the others. Don't let yourself to be brought down by the critique too easily, since critique is essential to the learning process. Stay curious and determined - this is exactly as important as being creative and flexible. We also have a pretty multicultural environment here at the hotel, so open up to other cultures and nationalities and enjoy the ride.

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Hotel am Badersee - Feste Feiern

A word from our CEO

„Day by day, I'm happy to work with such a well-motivated team. The Hotel am Badersee is the meeting point for employees of different nationalities, generations and career experience levels, and they all work together as one team. Our high engagement for service quality is well observed through the positive feedback from our guests and makes our house one of the most popular hotels in the Zugspitze region. This is only possible with a strong team and common team values.

Jan-Claudio Rahn, Chief Executive Officer, ABG GmbH

 

Our hotel deparments

Want to know how our hotel business works? Get an insight in this overview.


Hotel am Badersee - Feste Feiern

Front Office / Reception

Front Office is the core of the hotel, the primary contact point for all guest interactions, as well as the key information point for internal hotel departments.

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Our Front Office is divided into Reception and Reservations and it is open 24/7. Daily responsibilities include updating our Oracle hotel management system (pricing, room availability, revenue management, guest data processing etc.), processing reservations from inquiry to booking and invoicing, professional guest care including check in/out, onsite support and providing them with information until the guest leave. Other responsibilities are professional complaint management, guest data processing in compliance with data protection legislation, producing registration forms and administering local tax. Phone calls routing, post and delivering information centrally to other departments are on the to do list, as well as a few other administration tasks. Our Front Office Team includes the Front Office Team Leader, the Deputy Team Leader, the Reservations Manager, 5 Reception Managers and 4 Night Auditors. Direct cooperations are with the Sales Department, MICE, F&B, Spa and Controlling.

Front Office is supervised directly by the General Manager.

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Hotel am Badersee - Feste Feiern

Housekeeping

Housekeeping is responsible for all cleaning in the hotel rooms, as well as for the hygiene management in public areas.

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This department has the biggest operation area in the hotel and is therefore the most numerous one. Housekeeping is responsible for the following areas: all guest rooms, all passages and corridors, hall area, public premises (including the spa and meeting spaces) and the staircases. Key responsibilities include hygiene management, cleaning all areas, laundry management, checking and ordering cleaning agents and guest supplies, and cooperating with hotel technicians to provide information on breakdowns. Beside that, Housekeeping informs the Front Office regarding the room status, supports the Service Department, administers Room Drops and communicates with laundry management companies. The department includes 20 people and is managed by the Executive Housekeeper. Direct cooperations are with Front Office and Technical Department.

The Executive Housekeeper reports directly to the General Manager.

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Hotel am Badersee - Feste Feiern

Kitchen, Patisserie & Stewarding

High-quality gastronomy is an important factor for guest satisfaction in the hospitality industry, and it contributes essentially to the enterprise turnover. This is the responsibility of the Kitchen & Patisserie Department, that prepares all the dishes served or offered in buffet form at the hotel.

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This is one of the most numerous departments at the hotel. The department is divided into Kitchen, Patisserie and Stewarding. Responsibilities include strict compliance, control and execution of all mandatory hygiene, cleaning and safety standards (HACCP) in all kitchen, warehouse, refrigerator and corridor areas. Other duties are quality control of all dishes at the hotel, professional treatment of food ingredients, coordinating the kitchen area to provide for a smooth working process, professional knowledge of kitchen equipment functions, control and maintenance of all kitchen instruments. The department defines the products to purchase in cooperation with Cost Controlling, acquires food and non-food articles for the kitchen under consideration of budget requirements, controls refrigerators and the warehouse on a daily basis. During goods acceptance it checks the quantities, quality, HACCP compliance, temperature and weight. Price-conscious purchase of fresh products, tracking price from existing suppliers and keeping contact with suppliers play an important role. The Kitchen is responsible for arranging regular, day's and season's menues, buffets and other meal offers, tracking the latest trends in gastronomy, develops new offers, produces new recipes. Kitchen employees are trained to cook with respect of all allergies and alimentary intolerance (lactose, gluten etc.). The subdepartment Patisserie is specialised on sweet dishes, and the subdepartment Stewarding is responsible for cleaning with regard to the hygiene standards and compliance with the recycling and garbage disposal concept. The department includes the Chef, two Sous-Chefs, the Patisserie Chef and 18 employees and trainees.

The Kitchen Chef reports directly to the General Manager.

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Hotel am Badersee - Feste Feiern

Restaurant & Bar

The Restaurant & Bar Department serves all gastronomy outlets at the hotel, it also includes Banquet and Room Service.

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This is a customer facing department, so a service-oriented, polite and friendly approach is a must, also, you need to know all our food and drink offers in detail. The department contributes significantly to customer satisfaction and the hotel turnover. Daily responsibilities include setting up the gastronomy outlets for the given number of guests, seating and serving the guests, hygiene standard compliance, coordinating menue concepts (food & drinks) with the kitchen, professional complaint management, budget control, implementing service standards, guest check and cashpoint control, as well as monitoring the use of goods in the beverages segment. The Service Department is also responsible for implementing the recent gastronomic trends.

The department works in close cooperation with the Kitchen, Front Office, as well as MICE & Sales and Housekeeping. It includes the Restaurant Manager, his Deputy and 15 other staff members. 

Restaurant & Bar reports directly to the General Manager.

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Hotel am Badersee - Feste Feiern

Sales & Marketing

The Sales & Marketing Department includes Direct Sales (MICE, banquet, leisure groups and individual travelers), Online Sales, Direct and Online Marketing.

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This department's primary goal is achieving the sales targets in accommodation, food & beverage and other areas based on the annual budget plan and the sales & marketing plan that includes detailed activities for demand generation. The department is responsible for producing the sales budget and forecast reports, constant turnover control, collecting statistics, pricing, yield & revenue management, creating and execution of the annual sales & marketing plans, internal and external compliance with the corporate design guidelines, competition analysis and monitoring the market, managing sales activities, customer acquisition and customer relations management, development and execution of new sales & marketing activities. The Sales & Marketing Department should always stay on top of the latest trends in the travel and MICE industries, understand customer behaviour and watch out for changes in the travel industry. In addition, the department should ensure attractive and correct presentation in all external platforms, in print and Social Media, including compliance with corporate guidelines. The department includes the Sales & Marketing Director, the Online Sales & Marketing Manager and 4 people in the MICE Team. Important cooperations are with the Front Office, F&B Department and Controlling.

Sales & Marketing reports directly to the General Manager.

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Hotel am Badersee - Feste Feiern

MICE Abteilung

MICE stands for Meetings, Incentives, Conferences (or Congresses) & Events. The MICE Department is responsible for achieving the budgeted revenue from meetings and events, including accommodation and Food & Beverage.

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The MICE Team collaborates with Sales & Marketing to develop the annual sales budget, by weekly revenue control and forecast reports, helps to define the right pricing, replies to customer inquiries on a daily basis, produces sales offers and follow-up to offers and supports customers from the early planning stage till the event is over. They are responsible for yield and revenue optimization in the MICE segment, regular reviews of the quality standards for corporate guests, as well as the development and implementation of new sales activities for the MICE market. The MICE Team should keep all the meeting spaces in order before, during and after the event. Also, they should be aware of the competition, of the latest trends and the technical advancements in the MICE market. The MICE Department reports to the Sales & Marketing Department. It includes the MICE Team Leader, the MICE Manager, the Banquet & Events Manager and the Onsite MICE Manager.

The MICE Team Leader reports to the Director of Sales & Marketing.

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Hotel am Badersee - Feste Feiern

Technical Department

The Technical Department is responsible for the hotel's 'hardware': this includes support and maintenance of all technical systems and equipment, coordinating service maintenance with third-party companies, taking care of the hotel fleet and the hygiene maintenance of the cooling facilities.

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Other responsibilities include caring for the hotel grounds, like gardening, cleaning the traffic areas and keeping them clear, clearing the snow in winter and boat rental in summer. The house technicians manage all construction works inside and outside the hotel buildings, take care of relevant garbage disposal and correspondence with the authorities. They also engage by some other services like e.g. shuttle service, pickup of ordered goods or bringing money deposits to the bank. Beside the Department Head, our Technical Department includes his Deputy and two other technicians with qualifications ranging from electrician to carpenter, plumber or painter. The department works closely with all other departments and helps on demand when technical help is required.

The Head of Technical Department reports directly to the General Manager.

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Hotel am Badersee - Feste Feiern

Finance & Bookkeeping

Though the Finance & Bookkeeping Department is located in Grainau at the Hotel am Badersee, their duties cover the complete financial processes of the ABG GmbH.

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In addition, the department is an interface to our parent company GVB e.V. and to external partners like tax consultants and auditors. The key responsibilities of the department are the complete financial bookkeeping of the company, including integrations to payroll and salary accounting, travel costs, PoS and checkout systems, investment management and planning, inventory management, liquidity planning, bank account and deposit management, backing up payments and invoicing for the ABG seminars, ABG and GVB consultants and speakers. In addition, the department provides monthly closing, VAT advance notifications, annual financial statement in accordance with commercial and tax law, support for external auditors, producing regular reports for our parent company and monthly internal controlling reports, as well as ongoing business reports of the ABG GmbH for the general manager. The department is partly responsible for budget planning, consolidating individual budgets to the overall budget and monitoring those, accounting by cost center and cost type, and calculating results for individual areas. Other tasks include insurance matters, contract management, and supporting the internal control system according to internal and external (legal) requirements.

Beside the Department Head, there are 7 other staff members in the department, some of them work only part-time. Beside a highly specialized qualification (like accountant or business economist), team members should be willing to grow their competence with regular training courses, in order to meet the versatile legal requirements adequately. At the parent company GVB e.V. the department is listed under 'Commercial Management'.

The department reports directly to the General Management.

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Hotel am Badersee - Feste Feiern

Purchasing

The Purchasing Department is responsible for ordering any needed goods in the whole house.

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This includes purchasing the complete Food & Beverage as well as Non-Food articles, goods acceptance upon delivery to the hotel, goods integrity, quality and quantity control, and checking the goods to match the placed order. The department is also responsible for warehouse management, including the delivery of specific goods to the hotel departments that ordered them, for the monthly inventory check in all outlets and the quarterly inventory in all warehouses. Beside that, they provide the restaurant and bar with drinks on the basis of the merchandise management program, as well as the vending machines and the meeting spaces. This includes calculating the revenue from the vending machines and from the drinks consumed during the meetings. As part of supplier relations, the purchasing managers collect pricing offers from multiple suppliers. The Purchasing Department takes care of the Point-of-Sale software, administration of the wine menues, input of all F&B delivery notes in our merchandise management software, as well as checking the invoices for accuracy and sending them to other departments for checkup or to the bookkeeping for the payment. The Purchasing Department is also the first point of contact for trainees in hotel management. The department currently employs one full-time and one 30 hours' employee. Close cooperations are primarily with the Bookkeeping, Front Office, Food & Beverage, and with the MICE Team.

The Purchasing Department reports directly to the General  Manager.

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Hotel am Badersee - Feste Feiern

Landhaus Spa

Our Landhaus Spa adds substantially to our guests' satisfaction. The Spa includes the fitness area, wellness, treatments and therapies.

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The Spa Manager is responsible among others for the strategic and operational management in the department, personal guest care, administration tasks like making guest appointments or staff work hours planning, hygiene regulations compliance, developing new spa offers, work process optimization, controlling costs and revenue, as well as checking the goods on the balance. The Head of the Landhaus Spa also trains team members in wellness therapy. The Department currently consists of the department head, who is also the chief therapist, and multiple freelance educated wellness and massage therapists. Close cooperations are with Front Office, Sales and Housekeeping.

The Spa Manager reports directly to the General Manager.

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