Guest Information from A to Z

badersee feste feiern

Dear guest,

Welcome to the Hotel am Badersee. In our guest information folder we have summarized all the essential information you may need during your stay with us. Should something be missing in this guest folder, please let us know. Do not hesitate to contact our reception team with your questions - our competent staff would be happy to assist.

We wish you a pleasant stay.

Kind regards
Your Hotel am Badersee Team


Guest Information from A to Z

Hotel am Badersee - Feste Feiern


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Acting In Case Of Fire

Your safety is important to us! Please take note of the leaflet "Acting in case of fire" on your room door. Should a fire alarm be triggered, please leave your room and the hotel building on the designated escape routes and follow the instructions of the hotel staff. See also Fire.

Should you notice that something is burning, please inform the reception immediately under #77.

Adapters & Chargers

Our reception desk can provide you with socket adapters, charging cables for various electrical appliances or extension cables.

Additional Services / Extras

We can book your extras (massage, food & drinks, etc.) on your room. Please provide your room number and sign the invoice.

Air Conditioning

As a Certified Green Hotel - and due to our great location in the mountains, -  we have chosen not to use an individually controllable air-conditioning system. High summer temperatures are rare in the mountains, and the air cools down quickly in the evening, so that air conditioning is not really necessary in Grainau. Therefore, we appeal to your solidarity and hope you would share our engagement for the environment.

Airport Shuttle

Airport Shuttle Service                   Tel: 08821 4179 /

Akar Taxi Shuttle                          Tel: 0170 2915599 /

Allergy Neutral Bedding

Please let our reception know if you need special bedding for allergy sufferers.

Arrival & Departure

Your room is available from 15:00 till 11:00 on the next day. Should you need to depart later, you can ask the reception desk if a late check out is possible for your room. Extra charges apply.

You can stow your luggage in the luggage room next to the reception desk for free before check in or after check out.

ATM / Cash Machine

Sparkasse:                         Waxensteinstraße 39, Grainau

Postbank:                          OMV Petrol Station, Zugspitzstraße 42, Garmisch-Partenkirchen

More ATMs are available in the center of Garmisch-Partenkirchen.

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Baby Cots / Cribs

Available at no cost.

Baby Food

We can warm up your baby food in our hotel kitchen. Please contact our restaurant staff.


We can arrange this for you. Just let us know in advance.


You will find multiple banks in the city center of Garmisch-Partenkirchen.


See Talstation Evening Bar.

Barrier-Free Hotel

Our hotel is barrier-free. All hotel facilities can be reached with an elevator.

Bathrobes & Slippers

You will find them in the spa bag in your room. We kindly ask you to use your bathrobe more than once - for the sake of the environment.

Bicycle Storage Room

You are welcome to park your bicycle in our underground car park free of charge. Please inform our reception in advance. For security reasons, please keep your bicycle locked.

See also Liability


Fancy a game of pool? Talk to our staff at the reception desk.


If you need an extra blanket, please contact our reception desk.

Bowling / Skittles

The hotel has two classic bowling alleys. Please contact our reception for reservations (fees apply).

Breakfast Buffet

Monday to Saturdays 07:00 to 10:00, Sunday till 10:30 at the Werdenfels Restaurant.

Bus / Bus Stop

The "Badersee" bus stop is located within walking distance on the road next to the hotel. The Eibsee bus takes you to the Zugspitze / Eibsee as well as to the center of Grainau, Garmisch and Partenkirchen. With your guest card you can use the public transport in Grainau and Garmisch-Partenkirchen free of charge. You can get the timetable of the Eibsee bus at the reception desk.

Business Center

Need a quiet place to work? Use our Lakeview Office Coworking. This fully equipped coworking office also has a large LCD monitor and an office printer with scan & copy function. Water and tea/coffee are included in the usage fee.

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In der ersten Etage des Landhaus-Gebäudes steht ein Computer zur kostenfreien Nutzung zur Verfügung.

Cablecar Tickets

You can save your time by purchasing tickets for your Zugspitze trip or other cablecars in the Garmisch-Classic ski area at the reception desk.

Car Rental

Biersack         Garmisch | St. Martin-Str.17            Tel. 08821 93 42 42

Car Repair / Service Station

Our reception is there to inform you about the nearest authorized service stations in our area.

Cash Machine

See ATM / Cash Machine

City Map

Get one from our reception desk.

Changing Bed Linen

We can change your bed linen daily on request. However, for short stays we kindly ask you to keep your bed linen for the sake of the environment.

Charging Cable (for mobile phones etc.)

Forgot your charging cable? We offer a wide range of those - please ask our reception staff.

Children's Playground

The playground is behind the Seehaus, next to the lake.


See Religion / Worship.

Cleaning Service / Dry Cleaning

See Laundry Service

Clinic / Hospital

Our area hospital is in Partenkirchen:

Klinikum Garmisch-Partenkirchen     Auenstraße 6           

82467 Garmisch-Partenkirchen

Tel: 08821 770

Complaints & Remarks

Feel free to speak to our staff at the reception desk if something goes wrong during your stay.


A computer is available for public use in the first floor of the Landhaus.

Conferencing at Lake Badersee

Most of our conference spaces are spread over 4 levels in the Conference Atrium in the Landhaus. Our event spaces / ballrooms "Badersee" and "Pfaffenwinkel" are located in the Seehaus. The information screen at the reception shows which event takes place in which space. In addition, the name of the event is listed on the meeting room. Our MICE Office is located in the Conference Atrium as well. Coffee breaks for conference guests take place in the Talstation Bar, or, for the events in the "Badersee" conference space, in front of the "Badersee" room.

Copy Service

At the reception desk (fees apply).

black & white  € 0,30 / page           colour  € 0,80 / page

Coworking Space

Our hotel offers a fully equipped coworking space. You can get more information at the reception desk or on our website under COWORKING.

Credit Cards

We accept the following (credit) cards as means of payment: American Express, Girocard, Maestro, Mastercard, Visa, V-Pay

Currency Exchange

Unfortunately we cannot provide currency exchange at the hotel.

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Day Trips & Leisure

Take a look at our Badersee Magazine we have delivered to your room, or go to our website,, and click "MOVE" or "BLOG". Here you will find numerous leisure tips. More information brochures are also available at the reception desk.


We are happy to welcome you in our Werdenfels Restaurant for dining. You can reserve a table for your preferred time with our restaurant team. We serve an extensive evening buffet between 18:00 and 20:30. We kindly ask our guests to follow a dress code in the restaurant in the evening hours. See also Dress Code.

Dress Code

We kindly ask our dinner guests to wear decent clothing in the restaurant during the evening hours. Please refrain from wearing tracksuits, shorts, muscle shirts or sportswear.

Electric Power

The local electric power standard is 230 V AC / 50 Hz.


Our contact e-mail address is This email address is being protected from spambots. You need JavaScript enabled to view it.


Please contact our reception desk at #77 or call the emergency number directly: #112 (ambulance / fire brigade) or #110 (police).


Charging stations for your electric vehicle or e-bike are located down in the underground car park or at the hotel entrance.


A Certified Green Hotel since 2016, the Hotel am Badersee is subject to the annual audit. The entire hotel team actively engages in protecting the environment and tries to save energy resources wherever possible.

A gas-powered combined heat and power plant is the core of our energy supply. In addition, we use heat recovery systems and energy-saving lamps or LEDs inside the hotel campus. We also practice waste management.

Please support our efforts during your stay. Already at check-in, you can opt out of daily room cleaning for longer stays. By doing this, you donate to the local mountain rescue service („Bergwacht“) that takes care of safety and nature protection in the Alps. If you haven’t opted out of room cleaning at check-in, you can still do this afterwards, just inform our staff at the reception desk.

Please do not leave the light or your TV set on needlessly, use your towels more than once if possible, and act responsibly to separate your waste. Avoid unnecessary water consumption, e.g. by stopping water when brushing your teeth, this saves precious drinking water. The alpine nature and our team at the Hotel am Badersee say thank you!

Express Check Out

For express check out, please inform our reception desk in advance – at the latest, till 21.00 on the evening prior to your departure.

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We are aware that there’s always room for improval. Therefore, your feedback is always welcome. Feel free to speak to our staff at the reception desk.

Fire / Fire Alarm / Fire Extinguisher

The Hotel am Badersee complies with all legal regulations regarding fire safety. This includes smoke detectors in all guest rooms, meeting rooms and in public areas, as well as in the back office and staff areas. Fire extinguishers are available throughout the hotel campus in prescribed locations. In the event of a fire alarm, please keep calm and follow the instructions from our staff. Please do not use the elevators and keep the windows closed. Leave the hotel immediately on the designated escape routes. Please keep the access routes free for the fire brigade. Assembly points are located at Lake Badersee and at the Eibseestraße car park next to the hotel. If you notice that something is burning, please inform our reception immediately.

Fitness Room

A fitness room is located in the Landhaus Spa. It is available daily from 06:30 to 22:00.


You can order flowers at our reception desk.


See Minibar

Guest Card

As a leisure guest, you are entitled to a "Zugspitz Arena Bayern Tirol Card" guest card that includes discounts or even free admission to many locations in the area and allows you to use public transport for free when you pay a visitor's tax. Check for more info.

Gifts / Vouchers

Looking for a gift for your beloved ones? Our vouchers are flexible, be it a value voucher, a stay package, or a voucher for a gastronomic event or just dining at the hotel. Please contact our staff at the reception desk.

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Geiger Hairart           Waxensteinstraße 18, Grainau         Tel.: 08821 81393

Salon Ebner              Griesener Straße 240, Grainau         Tel.: 08821 57666


Please inform the reception desk                         Tel. 77

Ambulance service                                            Tel. 112

The doctor on call arrives as quickly as possible. See also Clinic / Hospital.

Family doctor            Praxis Dr. Bezzel / Dr. Wilsch           Tel. 08821 88 64 (in Grainau)

Dentist                     Praxis Dr. Becker                          Tel. 08821 81 33 8 (in Grainau)

Eye specialist            Augenzentrum                              Tel. 08821 70 80 999 (in GAP)


You can adjust the room temperature to your needs using the controller on the radiator. Please think of the environment. Please turn the temperature down again when you leave the room for a long time or leave the window open.

‚Hero of the Alps‘ Campaign

Become a Hero of the Alps and take part in our sustainability program by opting out of daily room cleaning during long stays. Savings in water, cleaning agents, waste and energy will be donated to our local mountain rescue service (Bergwacht Grainau) that is in charge of safety and nature protection in the Alps. Inform the reception or hang your sign on the door. See also Environment.


See Clinic / Hospital

Hotel Brochures

Get our free hotel brochures: Image brochure (German / English), „Conference Magazine“ (German, English version available online), „Lakeview Office Coworking“, „Parties & Celebrations“, and, of course, our „Badersee Magazine“.

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Information Brochures & Leaflets

Help yourself to the information brochures and maps provided to us free of charge by the local leisure facilities and tourist offices. If you need more information, please speak to our reception team.


Our hotel is WiFi-enabled (free of charge). You will receive your password and user name at the reception desk. We don‘t engage in data retention.


Any services that you use with us can be booked on your hotel room. Please help us to get this right by signing the receipts. To settle your hotel invoice on departure, you are welcome to pay by credit card (Mastercard, Visa, American Express or Maestro / EC card) or in cash.


The ironing board & iron are available free of charge. Our housekeeping will bring them directly to your room on request. You can use our laundry & ironing service (extra fees apply). Please contact the reception desk.

IT Support

Please speak to our colleagues at the reception desk.

Key Card

You will receive your key card on the day of your arrival. Please keep the card until your departure. Please close the room door when leaving, and remember to close the balcony door.

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Laundry & Ironing Service

Monday to Friday: drop-off before 09:00, return the same day.

No service at weekends or public holidays.


We can only accept the minimum legal liability for the objects you have brought with you.

Vehicles and bicycles are parked at your own risk.

There is a small safe in each room which you can use free of charge to store your valuables.

Lighting In Guest Rooms

The central switch for the room lighting and sockets is located next to the guest room door. You activate it with your room card.

Linen Change

Daily on request. Please note our notice in the bathroom.

Lost & Found

Have you lost or found something in the hotel? Please contact our staff at the reception. If you have found something, please hand it to the reception.

Luggage Storage

Should you need help with your luggage, please contact the reception desk. You can also leave your luggage in our luggage storage room (no liability assumed).


We are happy to welcome you at the Werdenfels restaurant for lunch. Enjoy a selection of seasonal concoctions, light snacks or, depending on occupancy, an extensive buffet. Please check our opening times in advance. See Werdenfels Restaurant.

Massage / Wellness

Book your massage appointment at the reception desk. We have an overview of the available time slots. However, it may happen that all appointments are fully booked during your stay. We will be happy to provide you with contact details of our local Thai massage studios in Garmisch-Partenkirchen.


See Werdenfels Restaurant.

Meeting Room

See Conferencing at Lake Badersee.


As a Certified Green Hotel and for sustainability reasons, we don’t use minibars in our guest rooms. You can buy chilled drinks from our vending machines located in public areas. Should you need refrigerated storage for your medications, please contact the reception desk.

Multilingual Support

Many of our team members are multilingual, and each of us is interested to provide the best support we can. Should German or English not be sufficient, we will do our best to find someone in our team who may speak your native language.

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You can purchase various newspapers and magazines at the reception desk.

Night Service

Our reception is open for you around the clock.

Parcel Service

You can buy shipment packaging for your parcel at the DHL shop in Grainau or at the post office in Garmisch-Partenkirchen.


You will find sufficient free parking spaces next to the hotel, in the driveway as well as behind the hotel campus. You can also use our underground car park (extra fees apply). Charging stations for e-cars are located in front of the hotel entrance and in the underground car park. Please use the parking lot in front of the entrance only for loading / unloading.


See Credit Cards. You are welcome to pay in cash as well.

Petrol Station

The nearest petrol stations are located in Garmisch-Partenkirchen (Esso & OMV) at Zugspitzstraße 42+44. In addition, you will find the following petrol stations in Garmisch-Partenkirchen: Aral, Agip, Shell, Erdgastankstelle 24h CNG (natural gas).


Pets are welcome in our house. However, we kindly ask you to register your dog in advance when staying overnight. Please refer to the current price list for the fee for dogs.

Due to the open buffet, dogs are not allowed at the restaurant. On the outer terrace dogs are welcome.


Grainau | Unterer Dorfplatz 1                                        Tel. 08821 88 32
Also open on holidays & Sundays from 11.00 to 11.30

Picnic Packsack

You can rent a picnic packsack at the reception desk for a cosy picnic outdoors (fees apply). If you wish, we can fill it with food and drinks. Please note that take-away meals should be ordered in advance, at the latest till 22:00 the day before your picnic or hike.

Pillow Menu

Check our pillow menu flyer in your room to discover a selection of available pillows. Please contact the reception desk to order a pillow.


Children’s playground is located behind the Seehaus.


Available for you at the reception from approx. 10.00 am. You are welcome to leave your mail at the reception as well. We can provide you with stamps and postcards.


Need to print out a document? Contact our staff at the reception desk (fees apply).

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You can access the local radio programmes on your TV set. Check the appendix for a list of radio stations.

Railway Station

Zugspitzbahn Station: 650 m from the hotel on the forest path 

DB Station Untergrainau: 2.6 km (goes to Garmisch-Partenkirchen or Reutte in Tirol)

DB Station Garmisch-Partenkirchen: 7.3 km (goes to Innsbruck, München)

Reception Desk

Open 24 hours a day and available by telephone at any time, including external calls.

Religion / Worship

There are Protestant and Catholic churches in Grainau and Garmisch-Partenkirchen. The service times may vary depending on the season, please check this at the reception desk.  

There is a mosque in Garmisch-Partenkirchen.


See Werdenfels Restaurant.

Room Service

You will find our Room Service Menu in the attachment to this guest folder.

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Use the safe in the wardrobe in your guest room to keep your valuables. To open and close the safe, use a credit card (or EC card) as described. Don’t use the room card! The safe is free of charge. Please remember to always use the same card to open and close the safe. You can use the central safe at the reception desk as well.

Sauna At The Landhaus Spa (Landhaus, ground floor)

The saunas are available daily from 16.00 till 21.00. Early opening is possible depending on the weather, or on request. You will find your bathrobe and slippers in the spa bag in your guest room.

We ask for your understanding that we cannot allow children under the age of 12 to use the Landhaus Spa.

Sewing Kit

You will find it in your wardrobe.

Shoe Shine Machine

We have several shoe shine machines located in front in the elevator halls:

  • Seehaus, 1st & 2nd floor
  • Landhaus, ground floor
  • Basement, next to the underground car park


In Grainau there are two bakeries, a pharmacy and a few other small shops. Two supermarkets are located on the main road to Garmisch-Partenkirchen (in Schmölz). In Garmisch, as well as in Partenkirchen, numerous shops are located in the pedestrian zones. Nice shops can be found in the pedestrian zone in Murnau as well. For a big shopping round, consider a trip to Munich, Kempten or Innsbruck.

Ski Room

In the basement next to the underground car park entrance.


Can be found in your spa bag in the guest room.

Smoking / Tobacco

There is a cigarette vending machine in the lobby of the hotel.

Smoking is prohibited in all our hotel rooms and public spaces. Ashtrays are available on the balconies and terraces. If you smoke in your room, we will have to charge you a special cleaning fee of €100.00!

Snacks & Soft Drinks

See Vending Machines.

Also, you are welcome to drop by our Werdenfels restaurant. On the snack menu you will find smaller dishes, cakes and ice-cream sundaes and of course a detailed drinks menu

Socket Adapter

See Adapters & Chargers.

Stamps, stationery, postcards and envelopes

You can get them at our reception desk. Also, in your room you will find a notepad and a pen.


See Environment.

Swimming Pool

As a holiday guest staying with us overnight, you will receive a free two-hour entry to the swimming pool in Grainau (Zugspitzbad Grainau) per night. The swimming pool is only about 800 m walking distance from the hotel. Present your room card to receive an entrance ticket for the swimming pool at the reception desk. When you arrive at the swimming pool, give your ticket to the receptionist at the cash desk.

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Table Football

You can play table football in our Tiffany Bar. Please contact our reception desk (fees apply).

Table Reservation at Werdenfels Restaurant

Contact our reception desk to reserve a table for the evening. Alternatively, contact our friendly staff at the restaurant.

Take Away Lunch / Picknick Packsack

Get a packed lunch for your day trip, a picnic or any other outdoor venture. To order your lunch, please contact the reception desk before 9 am on the day of your hike or late on the day before.

Talstation Evening Bar

From 6 pm to 1 am we are happy to welcome you in our evening bar with a fireplace, cosy lounge chairs and outdoor terrace. Talstation offers an extensive selection of cocktails and spirits. Sky Sports channels on request or during international tournaments.

Please note our evening dress code. See also Dress Code.


Contact our reception desk to order your taxi.


In summer you can enjoy our terraces: the patio next to the the lobby (open all day), outdoor area in the Talstation bar (open in the evening hours) or restaurant terrace (open for restaurant guests).

Tiffany Bar

Our Tiffany Bar is located just below the Talstation evening bar. Here you can play a party of pool, table football or classic skittles („Kegeln“). You are welcome to book the Tiffany Bar for private or business events, or just use it for a fee. Please contact our reception desk.

Tickets For Gastronomic Events

Are you interested in our gastronomic evening events? You can purchase tickets at the reception desk. All events are in German.


Toothbrush or shaving kit are available free of charge at the reception desk.


For the sake of the environment, we ask you to act sustainably and reuse your towels. Should you still need additional or new towels, please contact the reception desk.


See Multilingual Support.

TV programmes

You will find a list of the available TV programmes on page 8 in the guest folder in your room.

Use the QR code on your TV to view the updated TV programme.

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You can borrow an umbrella at the reception desk for free.

Vending machines

Here you can purchase cooled drinks:

  • Landhaus, 1st floor
  • Landhaus, 2nd floor
  • Seehaus basement (in the staircase)

We kindly ask you to return your empties.

Here you can also purchase some snacks:

  • Landhaus, 2nd floor

Visitor Tax

Unless you are a conference guest, you are subject to the local visitor tax. After paying the tax, you are entitled to free public transport and other free or discounted services. You can get your tourist card at the reception desk.

Wake-Up Call

We will be happy to wake you up when needed. You can order your wake-up call at the reception desk.


See Massage.

Werdenfels Restaurant - Tel. #687

Our restaurant is located in the Seehaus in ground floor. We are open to spoil you with gastronomic delights:

Breakfast: Monday to Saturday: 07:00 - 10:00, Sunday: till 10:30

Lunch: daily 12:00 - 13:30

Coffee / Snacks: daily 12:00 - 18:00

Dinner: daily 18:00 - 20:30

(please mind the evening dress code at the restaurant, see Dress Code)


Our WiFi is available free of charge on the whole hotel campus area. You will receive your login data at the reception desk.

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Sports & Leisure

Hotel am Badersee - Feste Feiern

Hotel am Badersee: In-House

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  • Sauna, Sanarium
  • Infrared cabin, snow room
  • Fitness room
  • Massage & wellness treatments
  • Bicycle rental (in summer)
  • Stand Up Paddle Board rental (in summer)
  • Bowling alley, table football, billiards

Ask the reception desk about:

  • Ortspläne
  • City maps
  • Bike trails
  • Hiking trails
  • Winter: cross-country ski runs, maps of local ski resorts
  • You can purchase cablecar tickets here at the reception desk as well

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Hotel am Badersee - Feste Feiern

Leisure Tips At The Foot Of Mount Zugspitze

You will discover numerous sightseeing & leisure tips in our Badersee Magazine we’ve left in your room. Alternatively, visit our website under MOVE or BLOG

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Tourist Information Office Grainau

Parkweg 8                Tel. 08821 98 18 50

Public Swimming Pool:

Zugspitzbad Grainau                                           Parkweg 8                Tel. 08821 98 18 26

As a holiday guest, you are entitled to free entry to the Zugspitzbad Grainau on a daily basis.

Minigolf Course in Waxensteinstraße    

Tel. 0177 – 748 17 66

High Ropes Course ‚Kletterwald‘ in Garmisch-Partenkirchen

next to the Wankbahn Cablecar Base Station                                       Tel. 0170 – 634 96 88

Guided Segway Tours in Garmisch-Partenkirchen & Ammertal

Alpenmove e.K.
Am Eisstadion 1                                                                              Tel. 08821 798 87 80

Summer Toboggan Run (‚Sommerrodelbahn‘)

Next to Olympia-Skistadion                                                              Tel. 08821 5 66 76

Indoor Skating in Eissporthalle (winter only)

Am Eisstadion 1        82467 Garmisch-Partenkirchen                            Tel: 08821 753 62 91     

Bouldering Gym

Klammstraße 47 (in Alpspitz-Wellenbad)                                             Tel: 08821 343 64 46

Bathing in Natural Lakes in Garmisch-Partenkirchen Area:

  • Eibsee
  • Riessersee
  • Pflegersee

Hell Valley Gorge / Höllentalklamm

The shortest ascent trail starts in Hammersbach, open June to October (unless otherwise stated)

Visit for more info:

Partnachklamm Gorge

Parking at Olympia-Skistadion, open all year round (unless otherwise stated)

Visit for more info:

Guided Bike Tours

BICI Tours                                                   Tel: 0162 422 06 68

Climbing Course / Guided Alpine Hikes / Skitours / Ice Climbing

Alpinschule Garmisch                     Tel: 08821 730 58 85

Museums / Sightseeing in Garmisch-Partenkirchen:

Olympic Ski Jumping Hill (Olympia-Skisprungschanze)

Karl-und-Martin-Neuner Platz 1        82467 Garmisch-Partenkirchen

Open daily, guided tours available (fees apply).                                    Tel: 08821 18 07 00

Aschenbrenner Museum

Loisachstraße 44       82467 Garmisch-Partenkirchen

Open Tuesday to Sunday 11:00 – 17:00                                             Tel: 08821 730 31 05

Werdenfels Museum

Ludwigstraße 47        82467 Garmisch-Partenkirchen                            Tel: 08821 75 17 10


Schnitzschulstraße 19           82467 Garmisch-Partenkirchen                  Tel: 08821 910 59 50

Open Monday to Friday 10:00 – 16:00                           

Werdenfels Castle Ruin

Ruine Werdenfels 1             82467 Garmisch-Partenkirchen

Open daily, free entrance    

Ski Rental (winter only)

Skischule Zugspitze Grainau, Unterer Dorfplatz 5, Grainau                      Tel: 08821 84 66

Skiverleih Zugspitze (located up in the Zugspitze Ski Area)                     Tel: 08821 745 05

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